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Exchanges/Returns

100% Satisfaction Guaranteed
Returns happen. Don't worry, we understand. That's why we have a 30 day return policy for all products at Old Blue. Here are a few details if you're making a return: 
All Old Blue products are guaranteed for 30 days after purchase date. If any issues arise during that time, the item can be returned for a refund or exchange (with the exception of items marked "sale". Items must be returned in their original condition.
 

How to Make an Exchange

With our Free Exchanges, Easy Return program, Old Blue is happy to provide a prepaid return shipping label within 30 days of purchasing. 

1) Customers requesting an an exchange will receive a free return label. 

2) Customers requesting a return for refund will receive a refund for the returned item(s), less any shipping fees (the initial shipping fee + $8 return shipping fee)

Step 1

Please go to our return form. You will need to fill out the form with your email address and order number. Please then submit the form. 

Step 2 

You will then receive an email from us with a pre-paid NZ post shipping label. Print the pre-paid shipping label, affix it to your package and schedule a NZ post pickup or drop it off at your local post office! Please note that the return label fee is $8, which will be deducted from your refund. Exchanges are free!

Step 3

When we receive your package we will process an exchange or issue a refund within 2 weeks of receipt in accordance with our policies. 

 Questions?

Please call or email us at 021 058 5858 or help@oldblue.co.nz
International Return

Items purchased internationally must be returned at the shipping cost of the buyer. All other rules and restrictions apply.