Free Shipping Within New Zealand
We ship out new orders within 24 hours during weekdays. and we sent all packages via Fastway or Courier Post so they'll reach their final destination 1-3 days from their ship date. Upon shipping, you will be notified by email with a tracking number. Reference the below charts for further information on costs and transit times.
Please get in touch if you'd like to pick up locally from us, we are based in Blockhouse Bay.
We offer Free Standard International Shipping on all orders over $100.
For International orders under $100, we charge a flat rate of only $19. Estimated delivery in 8-10 business days. Shipping service used varies based on destination country. International orders may experience delays in customs. Customers with shipping addresses outside of New Zealand are solely responsible for all duties, import taxes and brokerage fees. These are not included in the cost of shipping or handling of your order. Customs, duties, and taxes vary widely from country to country; please check with your local customs agency for details on estimated costs. If you refuse a shipment because of unexpected import fees, shipping charges will not be refunded (but we are happy to work with you to get the goods back to your door).
If your tracking hasn't updated in over two weeks, please reach out to us at firstname.lastname@example.org and we'll be happy to help with next steps!
For information on our Exchanges/Returns Policy, click here.